Good light starts with good information.
Find practical guidance on delivery, sessions, results, care, warranty coverage and returns. Your product guide remains the primary source for model-specific instructions.
Shipping & delivery
Who handles shipping?+
Amazon manages payment, order processing, shipping and delivery for Aesthifae purchases.
How long does delivery take?+
Standard delivery is often one to five business days for most locations. The estimate shown by Amazon at checkout is the most accurate for your address.
Is expedited or international shipping available?+
Prime members may see expedited options. Eligible international destinations and fees are shown through Amazon Global at checkout.
Using your device
How do I prepare for a session?+
Cleanse your face and pat it completely dry. Secure the device comfortably, select the recommended mode and allow the automatic timer to complete the session.
How often should I use a light therapy mask?+
Frequency differs by model. Follow the guide supplied with your device and do not exceed its recommended session length. Many users create a routine of a few sessions each week.
Can I apply skincare first?+
Unless your guide says otherwise, use the mask on clean, dry skin. Apply serum, moisturizer or other leave-on products after your light session.
Who should ask a professional before use?+
Speak with a qualified healthcare professional before use if you are pregnant, take photosensitizing medication, have a light-sensitive condition, active skin concerns or questions about suitability.
Results & care
When will I see results?+
Results are individual and develop gradually. Many users assess changes in the look of texture, smoothness and radiance after several weeks of consistent use.
How should I clean the device?+
Turn the device off and disconnect it from power. Wipe skin-contact surfaces with a soft, slightly damp cloth as directed in the product guide. Never immerse electrical parts.
How should I store it?+
Keep the device clean, dry and away from direct heat or sunlight. Avoid folding silicone components sharply and charge only with the recommended cable.
Warranty & returns
What does the warranty include?+
Every Aesthifae device includes a one-year limited warranty against manufacturing defects under normal use, plus lifetime technical assistance.
How do I start a warranty claim?+
Open your Amazon purchase history and contact us through the order messaging system. Include your order number, model and a clear description of the issue.
Can I return my order?+
Eligible unused products may be returned within 30 days in their original packaging. Start the process from Your Orders on Amazon.
How quickly is a refund processed?+
Once the return is approved and received, the refund is normally initiated within one to two business days. Bank processing time may vary.